IceyCrew offer full buyer protection to ensure all our customers are completely satisfied. These are the situations that our buyers protection cover:
1. If you do not receive your purchase within the specific delivery period you will receive a full refund. Send your refund request to email@example.com and our team will contact you.
2. If the product is NOT as described and is substantially different than the item description you can return it for a full refund just pay shipping. Products can be returned to P.O.Box 91502, Mer Bleu PO, Ottawa, ON, Canada within 15 days of delivery. It may take 10 to 20 days for us to receive the product once you return it. When the product makes it to our warehouse, the refund process is initiated immediately but it can take 3-5 business days for the refund amount to show up in your account.
For any issues, simply notify us by e-mail and we will immediately address your concerns.
Refunds will be accepted within 15 days of receipt of delivery. The products must be returned in new, resellable condition. Products that are altered, damaged or worn (scratches, dents etc.) do not qualify and may be discarded.
There will be a 15% restocking fee for all returns unless goods are defective or there is a shipping error.
Shipping charges will not be refunded.
If any boxes or packaging associated with products are not returned, the value of the box or packaging will be subtracted from the return.
We do not accept returns for sale items. All sale items are final.
What to do if my package was delivered but I have not received it?
Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. IceyCrew cannot reimburse orders that had delivery issues caused by the post office or stolen from a property unless Insurance shipping was paid for, thank you for understanding.
What if I put it the wrong address?
If you have provided an incorrect address and your order hasn't shipped yet, we will do our best to update your order with the correct address. However, customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. IceyCrew is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
Please note our 1 year warranty is only applicable if paid for.
This warranty covers manufacturing defects, lost or stolen items, not including damage caused by:
- excessive wear
- lack of care
During these warranty periods, if a defect arises in the product and it is deemed by IceyCrew to be a manufacturer's defect, follow the instructions for returning the product above.
IceyCrew shall have no obligation to repair, replace, or refund until the defective product is returned to IceyCrew. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes IceyCrew's property.
*CUSTOM ORDERS CAN NOT BE REFUNDED*
*12 HOURS AFTER PURCHASE ITEM CAN NOT BE REFUNDED*